IT Service Delivery Manager

Lead IT Service Delivery with Peel Region as a Manager in Brampton, Ontario. Drive innovation and operational excellence while collaborating in a hybrid work setting.

As a Manager of IT Service Delivery, you will leverage your strategic thinking and deep expertise in IT infrastructure to shape the IT Operations Division’s strategy. This role demands at least 10 years of leadership within information technology and a passion for enhancing service continuity. Expect to collaborate cross-functionally and represent IT to key stakeholders, ensuring alignment with broader business objectives.

Key Responsibilities:

• Shape IT Operations strategy based on corporate goals

• Oversee IT service continuity and disaster recovery

• Lead capacity planning and resource scaling initiatives

• Manage major incident response and stakeholder communication

• Provide leadership to IT Help Desk and security teams

Requirements:

• Minimum 10 years in IT operations leadership

• Degree in Computer Science or related field

• Experience in IT infrastructure and service management

• Knowledge of cybersecurity operations

• Understanding of project management frameworks

Bring your innovative mindset and leadership skills to elevate IT service delivery in Brampton.
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