Questrade Business Systems Analyst Position

Shape the future of customer support as a Business Systems Analyst with Questrade Financial Group. Focus on enhancing contact center operations with technology and AI innovations.

As a key contributor, you will utilize your 2-3 years of experience as a Business Analyst, merging technical and business insights. Drive the optimization of Genesys Cloud while fostering collaboration in a hybrid workplace. Your skills will bridge gaps between stakeholders and engineering teams to improve customer interactions.

Key Responsibilities:

• Configure and enhance Genesys Cloud for reliable operations

• Collaborate on AI-driven tools for agents and customers

• Capture and document critical business requirements

• Facilitate insightful stakeholder interviews and sessions

• Assist with sprint coordination and delivery tracking

Requirements:

• Educational background in Business or Information Systems

• 2-3 years as a Business Analyst in relevant fields

• Experience with Genesys Cloud configurations

• Familiarity with Agile project methodologies

• Strong ability to communicate complex ideas clearly

Contribute your expertise to advance customer service technology at Questrade.
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