Technology Analyst Level 1

Step into a pivotal role as a Level 1 Technology Analyst at DCM in Brampton, Ontario. This hybrid position provides essential technical support and training for clients using the DCM FLEX e-Commerce platform.

At DCM, you will assist clients with Level 1 support and ongoing account maintenance. With a focus on customer service, you will troubleshoot issues and respond to inquiries efficiently. Join a dedicated team committed to simplifying complex communication workflows for leading Canadian corporations.

Key Responsibilities:

• Deliver Level 1 technical support via phone and email

• Troubleshoot client inquiries swiftly and professionally

• Configure online user profiles and maintain customer catalogs

Requirements:

• 1+ years in a technical support role

• Strong problem-solving and customer service skills

• Proficient in Microsoft Office Suite products

Bring your technical abilities and customer-centric approach to enhance DCM's e-Commerce solutions in Brampton.
#J-18808-Ljbffr