Mac OS and Hardware Support Specialist

Job Title:

- Mac OS and Hardware Support Specialist

Location:

- Brampton, ON Position Overview

We’re seeking an experienced and customer-focused Mac OS and Hardware Support Specialist to join our dynamic IT support team. You will provide advanced troubleshooting and hardware support for Mac OS environments, ensuring that end users have reliable, secure, and high-performing systems. Your role will be essential in bridging technical expertise and exceptional service, helping to maintain a seamless user experience across the organization.

• Provide Tier 2/3 technical support for Mac OS environments, addressing issues with operating systems, hardware, software, and configurations.
• Perform Mac OS installations, upgrades, and patching, ensuring that endpoints meet corporate security and compliance standards.
• Configure and manage Mac-specific settings, preferences, and security features to support user productivity and data protection.

• Diagnose and repair hardware issues for Macs (desktops, laptops) and related peripherals (monitors, docking stations, printers, etc.).
• Assist with setup, deployment, imaging, and lifecycle management of Mac devices.
• Liaise with vendors and third-party service providers for hardware repairs and warranty claims.
• Support Apple mobile devices (iPhones, iPads) in conjunction with Mac OS environments.
• Ensure seamless integration of mobile and desktop environments, including secure access and application management.