Vendor Manager

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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

If you are interested in being a part of this, consider applying for the following opportunity:

We are looking for vendor Manager who will lead the governance, performance management and financial tracking of our vendors. This role is a critical link in our Network organization, directly responsible for the operational integrity and financial performance of our most critical vendors. You will ensure that contractual SLA’s and KPI’s are met, and that the intended financial and operational benefits are realized in our network vendor agreements.

• Governance & Compliance: Lead regular performance reviews (weekly / monthly meetings) to ensure vendors meet contractual SLAs and KPI’s, and are making progress on projects and action items
• Performance Tracking: Regularly track vendor performance based on existing dashboards and performance indicators, identifying and addressing areas of improvement, and mitigating risks
• Contract Execution: Manage the end-to-end execution of the contract, including managing vendor outcomes to contract expectation, resolving gaps identified and issues raised by vendors and internal teams
• Financial Oversight: Manage and track monthly, quarterly and yearly spend for both OPEX and CAPEX, managing risks and identifying cost-saving opportunities or business value creation
• Relationship Management: Act as the bridge between the vendor and internal Rogers teams, including Procurement, Finance and multiple Network teams to resolve issues and drive innovation
• Documentation: Upkeep documentation as it relates to vendor performance, financials, and contractual items, ensuring items are accurately tracked and reported on regular cadence
• Strategic Alignment: Work across the Network organization and with vendors in ensuring vendor outcomes align with our long-term technology strategy

• You have 3+ years in vendor management, contract management, network, business, finance, accounting or similar background and can apply vendor management principles and best practices
• Experienced in performance governance, including interpreting and analyzing contractual SLA’s or KPIs, working with financial data, and managing vendor performance
• Are a good communicator who can facilitate discussions, negotiate outcomes and align stakeholders, and have a relationship building attitude
• Are highly analytical, can connect the dots to solve problems and provide alternative solutions and recommendations
• Are detail oriented who can excel in the intricate details of contracts, KPIs and financial details, ensuring accuracy throughout the contract lifecycle
• Consistently asking questions and can search for information to find answers, has a thirst for knowledge and is constantly learning
• Ability to quickly pivot and prioritize tasks, while managing multiple initiatives and deadlines in a fast-paced environment
• Are a team player, can proactively step in and offer help as required while balancing and prioritizing your work tasks, and achieving those task

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities,…