Manager, IT Operations
Salary Range: $ To $ Annually
Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.
Title:
Manager, IT Operations
Location:
Brampton, Hybrid
Position Status:
Permanent Full-time
Existing Vacancy:
Yes
The Manager, IT Operations, leads Quantum’s infrastructure, cybersecurity, and end-user support functions across cloud and on-premises environments.
Reporting to the VP of IT, this role manages a team of 5+ IT professionals, oversees key technology partners, and ensures secure, reliable, and responsive IT service delivery.
Key Responsibilities Infrastructure & Cloud Operations- Oversee on-premises and Azure cloud infrastructure, including performance, availability, backup, disaster recovery, patching, and security.
- Lead infrastructure projects such as cloud migrations, hybrid connectivity, Microsoft 365 administration, and automation improvements.
- Manage cybersecurity across identity, endpoint, network, email, and cloud environments.
- Support vulnerability management, incident response, ISO 27001 governance, and SOC 2 readiness.
- Lead responsive Tier 1–Tier 3 IT support across all sites.
- Improve ITSM practices, service desk performance, endpoint management, onboarding, and offboarding standards.
- Coach and develop a team of infrastructure and support professionals.
- Manage vendors and service providers, including service reviews, renewals, and statements of work.
- Support IT budgets, documentation, asset inventory, operational reporting, KPIs, and risk updates for senior leadership.
- 8+ years of hands‑on progressive IT experience, including 3+ years leading infrastructure, support, or security teams.
- Experience managing hybrid environments with a strong Microsoft Azure footprint.
- Strong hands‑on experience with Microsoft Azure, Entra , Azure networking, Azure Monitor, Backup, Site Recovery, and Microsoft 365 administration.
- Solid understanding of cloud governance, app services, licensing, identity and access management, SSO, MFA, Conditional Access, and PIM.
- Experience with Microsoft Defender, Sentinel, Purview, Intune security baselines, vulnerability management, and incident response.
- Knowledge of ISO 2701 0, SOC 2 readiness, security controls, audits, risk management, Zero Trust, and vendor risk.
- Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Group Policy, networking, Wi‑Fi, virtualization, Intune, and ITSM/ITIL practices.
- Hands‑on people leadership, communication, customer service, vendor management, budgeting, and problem‑solving skills.
- Degree in a related field or equivalent practical experience; relevant Azure, security, endpoint, CISSP, CISM, Security+, or ITIL certifications preferred.
- Company-paid Extended Health & Dental Benefits
- Disability and Life Insurance
- RRSP Match Program up to 4%
- Short Term Incentive Plan
- 3 weeks' vacation
- Education Reimbursement Program
- Employee Assistance Program
- Safety Shoes & Glasses Reimbursement
- Employee Purchase Program (up to 22% off on )
- Opportunity to play a part in protecting the environment and contributing to sustainability!
Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).