Technical Lead, IGA; Identity & Governance Administration

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Does working with some of Canada’s most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion, and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

As part of the Identity and Access Management (IAM) team, the Tech Lead, Identity & Access Management ensures users have the appropriate access, governance controls and protection are in place to safeguard our assets.

• Provide hands-on technical support and operational leadership for SailPoint Identity IQ, ensuring platform stability, availability, and reliability.
• Troubleshoot complex production issues, perform root cause analysis, and implement sustainable fixes for SailPoint defects and operational incidents.
• Review, troubleshoot, and update SailPoint Identity IQ code and configurations using Java/Bean Shell and XML, including rules, workflows, and integrations, to resolve operational issues and enhance platform functionality.
• Review and maintain Git Hub-managed SailPoint code and configurations, following established source control, code review, and deployment practices.
• Leverage SailPoint database queries and data analysis to troubleshoot issues, validate data, and identify inconsistencies.
• Troubleshoot aggregation, provisioning, application integration, access, and connectivity failures across the SailPoint environment.
• Support SailPoint deployments, upgrades, configuration changes, and application onboarding while following established change and release processes.
• Partner with application, engineering, infrastructure, and business teams to deliver IAM solutions and resolve complex technical issues.
• Maintain technical documentation, SOPs, runbooks, and implementation plans, while driving knowledge sharing and continuous improvement.

• Strong hands-on experience administering, supporting, and maintaining SailPoint Identity IQ in an enterprise environment.
• Proven ability to troubleshoot complex SailPoint production issues, perform root cause analysis, and implement effective solutions.
• Strong hands-on experience with Java/Bean Shell and XML for developing, reviewing, troubleshooting, and modifying SailPoint Identity IQ rules, workflows, and configurations.
• Experience using Git Hub for SailPoint source code and configuration management, including code reviews, version control, and supporting deployment activities.
• Strong knowledge of SailPoint database structures and queries for troubleshooting, data analysis, and validation.
• Experience with aggregation, provisioning, application integrations, access management, and connectivity troubleshooting.
• Experience supporting SailPoint deployments, upgrades, application onboarding, and platform…