IBX Customer Operations III_CAN - EQXJP

Data Center Operations Technician (Entry Level)

We are looking for a Data Center Operations Technician to support the installation, maintenance, and management of customer equipment within a world-class data center environment. This is an excellent opportunity for individuals with 1-2 years of technical or data center experience who are passionate about infrastructure, networking, and delivering exceptional customer service.

• Manage and respond to data center work orders within agreed service levels.
• Install, rack, and cable customer equipment and infrastructure.
• Perform cross-connect installations, modifications, testing, and documentation.
• Support fiber, copper, and coax cable management activities.
• Assist with equipment testing, troubleshooting, and Layer 1 certification testing.
• Maintain accurate records and update asset management systems.
• Provide on-site customer support, access control, and escort services when required.
• Support operational projects, audits, and vendor activities.
• Collaborate with operations, security, and technical teams to ensure seamless service delivery.
• Complete assigned training and contribute to team success.

• High School Diploma or equivalent.
• 1-2 years of experience in a data center, telecommunications, network operations, IT infrastructure, or related technical environment.
• Basic understanding of cabling systems, including fiber optic and copper connectivity.
• Strong attention to detail and ability to follow established procedures.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Comfortable working in a physical data center environment.

• Experience with rack and stack activities.
• Exposure to network connectivity, cross-connects, or structured cabling.
• Knowledge of data center operations and infrastructure best practices.

• Work with cutting-edge data center technology.
• Gain hands-on experience with critical infrastructure.
• Learn and grow through structured training and development opportunities.
• Be part of a collaborative and customer-focused team.

We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

• Data Center Operations Technician
• Operations Technician - Data Center
• Customer Operations Technician (Data Center)

• Data Center Operations
• Rack & Stack
• Fiber Optics
• Structured Cabling
• Cross Connects
• Network Infrastructure
• Cable Management
• Troubleshooting
• Asset Management
• Customer Support

• Location:
  
  1895 Williams Parkway, Brampton, ON Brampton ON CAN L6S 6E6