Sr Delivery Specialist

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration.

We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Senior Delivery Specialist (SDS) is responsible for proactive management of customer orders and communication of defined milestones to both internal and external customers ensuring that customer delivery requirements are executed within defined milestones.

The SDS is accountable for leading the deployment of technically complex projects. Accountabilities include deployment of critical networks that require clear technical understanding of Ethernet technology and topology, wavelength & deployment of dependent network equipment, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, and complex wireless onboarding.

• Validate order requests for technical quality vetting order requirements against standard product offers. If nonstandard, accountable for ensuring the appropriate approvals have been granted and required resources necessary for deployment are engaged.
• Responsible for gathering order information to perform order entry into the Rogers systems and project managing the life cycle of an order
• Relay technical design detail to implementation provisioning resources.
• Facilitate internal and external Kick off and status meetings and oversee project critical paths
• Define schedule and delivery plans to communicate with customers and assess risk factors
• Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests.
• Demonstration of ownership and accountability in all job functions including (but not limited to) management of all communication and delivery tasks during the service provisioning lifecycle, coordination of Test and Turn up and final hand off services
• Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
• Manage Mac-D requests for installed R4B services
• Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
• Build customer relationships by providing prompt and exceptional service through communication and delivery.
• Set expectations and hold people accountable; promote teamwork through open and honest conversations
• Take accountability and appropriate action to efficiently resolve issues
• Establish and maintain cross-functional relationships within Rogers departments

• Understand the fundamentals and be able to implement integrated project/program strategies, CAPM, PMP certification an asset.
• Knowledge of Ethernet technology and topology, IP technology, SIP, MPLS, Wi-Fi, Unified communications, Wireless technology and infrastructure.
• Solid understanding of telecommunications services and equipment.
• Three – five years’ experience in a telecommunications operation related field or environment
• Knowledge of Rogers Business services, products and procedures
• Post-Secondary education in a related technology or telecommunications field.
• ITIL Certification is an asset.
• Proficient in Microsoft Word and Excel.
• Proven and demonstrated leadership skills.
• Demonstrated excellent communication with technical and management staff, both verbal and written.
• A strong sense of teamwork and willingness to work in an ever-changing environment.
• Excellent presentation and communication skills.
• Entrepreneurial attitude and an ability to work with little supervision in a fast-paced environment
• Strong organizational skills
• Software skills Microsoft Office, AS400, INSIS, Salesforce, V21, SGI, EWP
• Must be self-motivated, creative, and able to work as part of a team
• Core Competencies Customer Focus;
  Teamwork;
  Communication;
  Accountability;
  Innovation
• Bilingualism…