Supervisor, Asset Operations Systems

Reporting to the Manager, Facility Capital Projects, this position is responsible for the oversight, administration, governance and continuous improvement of the Town's Computerized Maintenance Management System (CMMS/City Works) and related operational asset management processes. The role supports operational maintenance service delivery through the development of standardized workflows, preventive maintenance programs, inspections, work order management processes, operational reporting and user adoption initiatives.

Working in partnership with municipal service areas, this position advances the Town’s Computerized Maintenance Management System (CMMS) by standardizing and digitizing maintenance practices, developing operational standards, and establishing procedures that result in reliable asset and operational data.

This position collaborates with the Supervisor, Corporate Asset Management & Capital Planning, GIS/ITS, and business units to maintain the Town’s corporate asset registry, ensuring high-quality asset data through effective governance standards, workflows, and continuous data improvement initiatives. It is responsible for the administration and optimization of the Town’s CMMS, including system configuration, implementation, program delivery, user support, training, and supervision of Asset Management Coordinators.

The role also supports compliance with provincial asset management legislation while promoting effective asset information management and operational decision‑making across the organization.

• Lead the implementation, administration, governance, support, and continuous improvement of the Town’s Computerized Maintenance Management System (CMMS) across all service areas.
• Develop and maintain CMMS roadmaps, work plans, system standards, workflows, user access controls, business rules, and change management processes.
• Drive the digitization and standardization of maintenance operations, including service requests, work orders, preventive maintenance, inspections, and asset history management.
• Partner with business units to translate operational requirements into system solutions through configuration, reporting, integrations, and process improvements.
• Establish performance measures, dashboards, reporting frameworks, and data standards to support operational planning and service delivery.
• Lead user training, support, communications, vendor coordination, system enhancements, upgrades, and application lifecycle management.

• Support the maintenance and continuous improvement of the Town’s corporate asset registry in collaboration with Asset Management and business units.
• Implement and maintain approved asset hierarchies, classifications, asset attributes, and data governance practices established through the Corporate Asset Management Program
• Develop and oversee processes for collecting, updating, validating, and managing operational asset data related to maintenance and lifecycle activities.
• Monitor data quality, identify issues impacting reporting and system functionality, and support enterprise data improvement initiatives.
• Ensure compliance with approved data governance policies, business rules, ownership responsibilities, and data management procedures.
• Collaborate with ITS/GIS and operational teams to support asset registry integration and effective use across corporate systems.

• Establish and maintain corporate standards, procedures, and best practices for preventive maintenance, inspections, service requests, and work order management.
• Standardize maintenance workflows, reporting requirements, performance measures, and key…