CX Strategy & Enablement, Analyst

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

As the CX Strategy & Enablement, Analyst, you will support the delivery of Interac’s Client Experience and CRM & Sales Enablement programs within the Client Strategy team. Reporting to the Leader, CX Strategy & Enablement, you will work across client feedback, insights, CRM, reporting, sales enablement and program operations to help strengthen how Interac understands, serves and engages its clients. This role is ideal for someone early in their career who is analytical, detail-oriented and comfortable working across data, process and technology.

You will support both the Lead, Client Experience and Lead, CRM & Sales Enablement, helping turn client and commercial needs into practical insights, tools, processes and improvements.

• CX Program & Insights Support:

  Support client feedback programs, CX measurement and insight development, helping translate feedback into actionable improvements and track progress against identified actions.

• CX & CRM Platform Support:

  Support administration and operations across Salesforce and Qualtrics, including user support, access, reporting, dashboards, data quality, platform maintenance and basic troubleshooting.

• Survey & Feedback Programs:

  Build, test and maintain surveys and feedback programs, including Voice of Client, Voice of Shareholder and other experience measures across key client journeys.

• Reporting & Analysis:

  Analyze CX and CRM data to identify trends, risks and opportunities, and develop recurring and ad hoc reporting that supports client and commercial decision-making.

• CRM & Sales Enablement:

  Support CRM processes, user adoption, training and sales enablement initiatives that improve how commercial teams use Salesforce and related tools.

• Enhancements & Testing:

  Support requirements gathering, intake, testing and release activities for CX and CRM platform enhancements, working with Technology and delivery partners.

• Process & Experience Improvement:

  Support journey mapping, experience assessments, process documentation and improvements across client and sales workflows.

• AI & Digital Enablement:

  Support the testing and adoption of AI and automation capabilities across CX, CRM and sales enablement to improve insights, efficiency and user experience.

• 3+ years of experience in client experience, CRM, sales enablement, customer insights, business analysis or a related role.
• Experience with or exposure to Salesforce, Qualtrics or similar CRM/CX platforms, including reporting, dashboards, data management or user support.
• Strong analytical skills with the ability to translate data and feedback into clear insights.
• Experience supporting business requirements, testing, process documentation or technology-enabled initiatives.
• Strong written and verbal communication skills, including developing reports, presentations and enablement materials.
• Strong organization and attention to detail, with the ability to support…