Director of Care Halton Hills

Job Description Director of Care Role Description Mission

As the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing care team dedicated to ensuring residents receive the care they need. The Director of Care (DOC) is a skilled and compassionate leader responsible for overseeing all aspects of clinical and care operations within a long-term care home. This role ensures the delivery of exceptional resident-centered care in alignment with Extendicare standards, accreditation requirements, and provincial regulations.

The DOC inspires and develops an engaged team of care professionals, fostering a culture of excellence, accountability, and continuous improvement. Building trust-based relationships with residents and families is essential to enhancing resident satisfaction and fulfilling our mission of providing people with the care they need, wherever they call home.

• Champion resident safety and continuous quality improvement initiatives.
• Achieve high levels of resident and family satisfaction as measured through experience survey results.
• Meet or exceed established quality and clinical performance indicators through effective execution of clinical programs.
• Foster a positive workplace culture and enhance employee engagement compared to the previous year.
• Ensure compliance with all regulatory, organizational, and clinical care requirements, policies, and procedures.

• Lead and support the resident care team through effective coaching, mentorship, and day-to-day guidance.
• Foster a collaborative, accountable, and high-performing work environment.
• Support employee engagement, retention, and professional growth.

• Ensure care staff complete required education and competency training.
• Promote ongoing professional development and clinical excellence.

• Manage staffing levels in alignment with the Extendicare model of care and legislated hours of care requirements.
• Support budget development and monitor departmental financial performance through variance analysis.

• Monitor and ensure compliance with healthcare regulations, licensing requirements, accreditation standards, labour laws, and organizational policies.
• Conduct timely investigations and implement corrective action plans as required.

• Identify and address resident care concerns and clinical risks.
• Ensure immediate response to critical incidents and compliance with all reporting requirements.

• Demonstrate a resident and family-centered approach by responding to feedback, concerns, complaints, and recognition with empathy and professionalism.
• Promote a culture of service excellence among all team members.

• Oversee resident assessment, care planning, and implementation processes.
• Ensure individualized care plans reflect resident preferences, needs, and goals.

• Partner with interdisciplinary teams, residents, families, and leadership colleagues to optimize resident outcomes and care delivery.

• Lead and implement quality improvement initiatives that enhance resident safety, wellness, and satisfaction.
• Monitor outcomes and leverage data to drive continuous improvement.

• Develop and execute operational plans related to clinical services and staffing that support the home’s strategic priorities.

• Build and maintain effective relationships with vendors and community health partners.
• Collaborate on quality initiatives, training opportunities, and programs that benefit resident care.

• Demonstrate and promote Extendicare’s Mission, Vision, Values, and…