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Reports to: Director, Record-to-Report - Central Services
Role Mandate
The Manager, Central Services leads the day-to-day delivery of Project Systems and Fixed Assets services, ensuring accurate, timely and controlled execution across the portfolio.
The role manages team and service-provider performance, workload, controls, operational issues and period-end requirements while maintaining high standards of financial accuracy and service delivery. The Manager works closely with Finance and business partners to resolve issues, strengthen processes and ensure service commitments are achieved.
The Manager also drives continuous improvement within the operation, identifying opportunities to standardize and simplify processes, reduce recurring issues and improve productivity, controls and service quality.
Key Accountabilities
Operational Delivery & Performance
- Manage day-to-day delivery of Project Systems and Fixed Assets services, ensuring accuracy, timeliness and adherence to established service and control requirements.
- Set clear expectations across the team, actively managing workload, capacity, priorities and critical deadlines to maintain service continuity.
- Monitor service performance, outstanding items and operational exceptions, taking timely action to address performance gaps and escalating material issues as required.
- Maintain effective operating procedures, review requirements and cross-training to support consistent execution and resilience across critical activities.
Project Systems & Fixed Assets
- Manage Project Systems activities across SDM, LCL and LRE Minor Capital, including project creation and maintenance, journal entries, reconciliations, settlements and reporting.
- Manage Fixed Assets accounting and reporting across LCL, SDM and Franchise operations, including reconciliations, depreciation, journal entries, financial reporting and applicable budgets and forecasts.
- Ensure financial transactions, reconciliations and reporting are complete, accurate and appropriately reviewed in accordance with established accounting policies, controls and approval requirements.
- Resolve settlement errors, aged reconciling items, reporting discrepancies and recurring operational issues, escalating material or systemic matters to the Director.
Third-Party Service Delivery
- Manage day-to-day performance of offshore and third-party service providers supporting Central Services against established service levels, controls and operating requirements.
- Review provider performance, quality, capacity and operational issues, ensuring timely resolution and escalation where service expectations are not achieved.
- Work with service providers to identify root causes of recurring issues and implement corrective actions and process improvements.
- Maintain clear accountability between provider activities and responsibilities retained within the Central Services team.
Risk, Controls & Audit
- Ensure financial and operational controls are consistently executed across Project Systems and Fixed Assets activities.
- Review key reconciliations, journal entries, exceptions and other control…
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