Manager - Integrated Services

Job Title
:
Manager, Integrated Employment Services, Brampton
Reports To: Director, Services & Community Engagement, Peel Region
Location: ACCES Brampton
Pay Range: 75,000 to 80,000

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 57,000 job seekers each year at seven locations in the GTA. As a charitable not-for profit organization, ACCES provides employment services that connect jobseekers, including newcomers, youth, women and refugees to jobs that reflect their skills and experience.

We provide customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills and experience of Canada's population.

We are looking for skilled talent who thrive in a flexible and innovative environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance Program.

For the position of Manager, Integrated Employment Services, Brampton, we are seeking a results-oriented team player with demonstrated management skills in a not-for-profit environment. This individual will bring exceptional team‑building, community engagement, partnership development, and communication skills, along with strong Employment Ontario experience, to lead our Brampton location. Reporting to the Director, Services & Community Engagement, Peel Region, this individual will be responsible for overseeing all aspects of client service delivery at the Brampton location with specific accountability for Employment Ontario services.

As part of the management team, this is a non-unionized position.

• Ensure all team deliverables, KPIs, and performance targets are met, including job placements, outcomes, claims, and all service requirements as stipulated by WCG.
• Execute quality management plan, service initiatives, and meet outcome targets.
• Interpret or translate policy and contractual requirements for team members.
• Train and mentor staff to ensure their performance exceeds minimum KPI standards.
• Strong program and staff leadership and a thorough understanding of employment programming
• Experience and knowledge of Employment Services e.g., systems, processes, and client experiences.

• Manage and supervise direct and indirect reports, including Employment Consultants, Employer Liaisons, and administrative staff.
• Manage, coordinate, and monitor all assigned programs and services, ensuring all funding requirements, commitments and targets are met and assigned budget is spent.
• Provide leadership and expertise to employment teams in areas of assessment, case management, problem solving, intervention, crisis management, and understanding the principles and ethics of employment counseling.
• Conduct performance reviews and support staff in identifying and pursuing professional development and training opportunities.
• Coordinate the recruitment, training, and management of new employees, placements, and volunteers.
• Participate in the development and implementation of an effective outreach strategy to create and enhance relationships with community partners, funders, and employers.
• Represent ACCES in the Brampton community networks and collaboration initiatives.
• Demonstrate sensitivity and cultural awareness regarding serving the needs of newcomer clients.
• Support the successful execution of events at ACCES Brampton.
• Participate in planning activities and work collaboratively within the management team.
• Preparation of proposals, regular reports, and statistics
• Coordinate and ensure all site facilities’ maintenance and repairs,…