Training & Development Specialist

Cellcom Communications is one of Canada's largest Bell authorized dealers, and the good news? Our team is growing!

Do you love training, supporting people and watching them grow? We are looking for a dedicated, collaborative, and people-oriented Training and Development Specialist to join our team at Cellcom, Ontario and contribute to Cellcom's continued success. As a Training and Development Specialist, you own our employees' training journey, from new hire onboarding to developing our future managers. You deliver training, follow each employee's progress and use performance results to target needs, helping our stores reach their goals.

• New hire onboarding, taking charge of every new hire from day one, in partnership with the store manager
• Underperformance training, design and deliver targeted training to support employees whose performance needs to improve
• Design, create and update training materials and the certification that comes with each training
• Launch, deliver training for new devices, products, offers and tools, as well as training for newly acquired stores
• Track attendance, certification results and training files, and help measure the impact of training on performance
• Work closely with store managers, Regional Sales Managers, the field team and Human Resources
• In-store support: during peak periods (Black Friday, Boxing Day) and when the schedule allows, support stores on site and contribute to team projects

Passion for developing people: you love training, explaining and watching your team grow

Retail knowledge: you understand the reality of in-store sales and customer service

Comfortable in front of a group: you enjoy leading sessions, in person and virtually (Microsoft Teams)

Reading performance: you can read results and KPIs to spot where an employee needs help

Follow-up and feedback: you give clear, constructive feedback and follow through

Organization: you manage several files at once and know how to prioritize

Tools: comfortable with Microsoft 365 (Excel, PowerPoint, Teams, Forms)

Language: excellent written and spoken English

Mobility: availble to travel to stores across Ontario

• Inspiring leader: you motivate teams while listening to their needs
• Results-driven: you focus on training, sales and customer satisfaction targets
• Rigorous: you follow up consistently with every employee and keep records accurate
• Proactive: you anticipate needs and propose solutions
• Team player: you work with HR, Sales and Operations to keep training aligned with our priorities

• A role with impact, contributing to the sucess of every store in Ontario
• Complete insurance plan including, among others, health, life and dental care
• Access to products and services exclusive to employees
• Employee discount, on devices, products and services
• Vacation 3-4 weeks per year
• Monthly mileage allowance for your travel