UX Research Analyst

Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. Backed by investors including Google and Amazon, we're revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies to create and refine paradigm-shifting mobile, smart home, and AI products.

If you thrive in a fast-paced multi-project environment and love analyzing qualitative data, then you're a perfect fit. You'll work directly with our researchers to execute qualitative research projects such as diary studies, focus groups, IDIs, longitudinal panel studies, etc.

You will be a team-player who is an integral member of a talented and dedicated group of researchers working in a fast-paced, rapid-response environment where rigor and quality are paramount. Using Pulse Labs' proprietary tools and platforms, you’ll dive deep into rich video and survey data to analyze and interpret users’ interactions with and perceptions about next-gen products.

• Work closely with UX researchers to understand research projects, including customer requirements, timelines, analysis plan, and business goals.
• Assist project team members with the logistical operations of the research program, such as maintaining research timelines, project schedules, question banks, data repositories, and other research-related artifacts.
• Work closely with the operations team to make sure collected data matches the study requirements.
• Ensure sound research methods while assisting with initial project plans, analyses, and creating final reports for clients.
• Analyze responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for clients.
• Under the guidance of UX researchers, create deliverables for clients including scorecards, toplines, reports, and slide decks.
• Develop high quality data visualizations, communicating data and findings cleanly, effectively, and efficiently.
• Collaborate with the team and across the company to improve our internal processes.
• Provide feedback to the Design and Engineering teams about how to improve our proprietary platform.

• Bachelor's degree in psychology, research methods, survey methodology, human computer interaction, sociology, or related field.
• 2+ years of experience working as an analyst in a research setting or in a detail-oriented operations environment.
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
• Expertise with data collection, analysis, and interpretation.
• Experience working on a team of researchers as well as alongside operations personnel in a rapid-response, often ambiguous environment.
• Ability to recognize patterns and anomalies in qualitative and/or quantitative data.