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Job Description & How to Apply Below
At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.
As an Assistant Store Manager, you will work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.
Responsibilities
Attract, hire, develop, inspire, and retain top talent.
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
Responsible for leadership tasks as delegated by the store manager, including acting as manager on duty when scheduled to address customer experience, vendor relationship, or maintenance issues.
Partner with the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
Implement and sustain floorset direction to optimize the business and bring the product story to life.
Perform opening and closing routines, including bank deposits, receipt of shipment, and interpretation/dissemination of company directives.
Set the direction and goals for the day/shift when associates arrive for work.
Provide individual and team performance feedback and recommendations to managers.
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
Lead exceptional in‑store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
Train, coach, reward, and motivate associates to improve selling and the customer experience.
Reinforce selling expectations, performance, results, and accountability with all associates.
All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Maintain our values, policies, and procedures.
Qualifications
Proven experience delivering sales, customer experience, and operational results in a fast‑paced environment.
Prior experience in a manager role, preferably in a retail setting.
Thrives in a customer‑first based retail environment.
Ability to foster a customer‑focused selling culture.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in‑the‑moment coaching to associates.
Ability to de‑escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
Education
High school diploma, GED certificate, or relevant work experience.
Core Competencies
Lead with curiosity & humility.
Build high‑performing teams for today & tomorrow.
Influence & inspire with vision & purpose.
Observe, engage & connect.
Strive to achieve operational excellence.
Deliver business results.
Benefits
Competitive, performance‑based compensation and bonus incentive programs for sales leadership positions.
40% merchandise discount and free Bath & Body Works product for associates.
Robust medical, dental, and life insurance options, plus short‑term and long‑term disability plans.
No‑cost mental health and wellbeing support through our Employee Assistance Program (EAP).
Retirement savings program with company match.
Tuition assistance program.
Opportunity for paid time off (PTO) and additional family benefits.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this…
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