Operations Associate II - Delivery

Overview

You’ll love it here! We are hiring immediately for a Permanent Part-Time Home Delivery – Post Operations Associate. As a Post Operations Associate, you will be part of a collaborative team that plays a key role in supporting the home delivery customer experience. You’ll work closely with stores, distribution centers, and delivery carriers to ensure orders are processed efficiently and customers receive exceptional service.

• Monday to Friday:
  Standard business hours
• This is a permanent part-time position
• Due to business needs, schedules may change

• Support the end-to-end flow of home delivery orders within established service standards
• Work directly with stores and home delivery carriers nationally to resolve pending orders and customer return transfers
• Ensure products are returned to stores or distribution centers within targeted timelines
• Monitor and manage order flow between customers, carriers, and stores to prevent delays
• Provide timely and accurate updates to internal partners regarding delivery status
• Assist in resolving pre- and post-delivery issues, including inventory discrepancies
• Deliver excellent customer service by supporting stores and addressing inquiries efficiently
• Maintain accurate records and update systems with strong attention to detail
• Handle sensitive customer information while strictly adhering to privacy and security standards

• Minimum 2 years of administrative experience in a fast-paced environment
• Minimum 1 year of customer service experience
• Strong attention to detail with high accuracy in data entry
• Intermediate to advanced skills in MS Excel, Word, and other Windows applications
• Excellent communication skills with the ability to collaborate across teams
• Ability to manage multiple priorities and adapt to changing business needs
• A positive attitude and a strong commitment to teamwork

• Employee discounts on tech and appliances
• Competitive compensation and benefits
• An inclusive, supportive team culture
• Training programs to build current and transferable skills
• Opportunities for growth within the organization
• A workplace that prioritizes safety, well-being, and belonging

• Base pay range:
  Hourly pay rate: $18.00 - $18.68
• This job is eligible for a company performance bonus in addition to the compensation range above
• Pay may vary by province. Pay listed is for the location advertised
• Address: 9200 Airport Road, Brampton, ON L6S 6G6