Services Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Job
Store Name/Number: ON-Bramalea City Centre (0860)
Address: 25 Peel Centre Drive, Space #640, Brampton, ON L6T 3R5, Canada (CA)
Full Time/Part Time:
Full Time
Position Type:
Regular
Vacancy Status:
This position is for an existing, open vacancy
About this Role  As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location. You’ll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments, and partner with brand collaborators to plan and deliver in‑store classes and events. A key focus of this role is coaching and developing the Paid‑Service Beauty Advisor team to ensure they deliver personalized, high‑quality experiences for every client.

This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.

Key Responsibilities   Beauty Studio Management – Manage daily operations at the Beauty, Skincare, and Fragrance Studio, ensuring the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day‑to‑day basis.
Embracing Innovation – Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in‑store experience.
Client Experience – Manage the Online Reservation system, publish Beauty Advisors availability and classes, and ensure staffing levels are adequate to support increased services and an efficient client check‑in process.
Event Management – Manage all in‑store events with the services team, ensuring each event is planned and staffed appropriately to maximize client learning and sales opportunities for the store.
Training & Development – Manage the development and certification process for Beauty Advisors, providing opportunities to elevate their artistry skills whenever possible.
Performance Assessment & Development – Participate in all performance management situations related to the Beauty Studio or direct reports, ensuring timely feedback for improvement is delivered and followed up on as necessary.
Passionate About Clients – Regularly act as Manager on Duty within the store, engaging with Beauty Advisors and clients on stage.
Qualifications   Minimum of 2‑4 years of management experience in the beauty, retail, or customer service industry (or equivalent internal experience).
Proven track record of coaching a team to meet company expectations, with a passion for training, development, and education.
Entrepreneurial mindset and history of generating business or executing events that create meaningful connections with the community and/or clients.
Excellent time management skills that extend to your team and support their efficiency.
Bonus points for experience or passion in make‑up artistry or skincare services.
Location, Availability, and

Physical Requirements   On‑site:  Working at the specified store location.
Scheduling:  Availability during evenings, weekends, and holidays to meet client demand.

Physical Requirements:

Ability to bend, stretch, stock shelves, and lift and carry up to 50 pounds.
Compensation and Benefits  The base compensation ranges between CAD $54,800.00 and CAD $68,500.00, with eligibility for performance‑based bonuses and a competitive benefits program that includes extended health and life insurance, paid time off, product discounts, exclusive brand events, and training and career development opportunities. Final pay will be determined by qualifications, experience, and other relevant factors.
Additional Information  Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.
As part of our commitment to transparency and efficiency, we utilize artificial intelligence technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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