Services Manager, Stores

Overview  At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
Job :  290047
Store Name/Number:  ON-Bramalea City Centre (0860)
Address:  25 Peel Centre Drive, Space #640, Brampton, ON L6T 3R5, Canada (CA)
Full Time/Part Time:  Full Time
Position Type:  Regular
Vacancy Status:  This position is for an existing, open vacancy

Responsibilities   Lead the Beauty, Skincare, and Fragrance Studio at the store location and drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments.
In partnership with brand collaborators, oversee the planning and delivery of in-store classes and events.
Coach and develop the Paid-Service Beauty Advisor team to deliver personalized, high-quality experiences for every client.
Report to the Store Director and lead a team of Beauty Services Leads, Coordinators, and Advisors.
Manage daily operations of the Beauty, Skincare, and Fragrance Studio and ensure the Trainer/Coordinator is prepared to manage services day-to-day.
Encourage use of technology innovations within services to elevate the in-store experience.
Manage the Online Reservation system, publish advisor availability and classes, and ensure adequate staffing for increased service levels while maintaining efficient client check-in and proper tester and supply management.
Plan and staff in-store events to maximize client learning and sales opportunities.
Oversee training and certification processes for Beauty Advisors and provide opportunities to elevate artistry skills.
Participate in performance management related to the Beauty Studio and direct reports; ensure timely feedback and follow-up as needed.
Act as Manager on Duty and engage with Beauty Advisors and clients on stage as needed.

Qualifications   You have a minimum of 2–4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
You have a proven track record of coaching a team to company expectations and a passion for training, development, and education.
You are entrepreneurial and have a history of generating business or executing events that create meaningful connections with the community and clients.
You have excellent time management skills that extend to your team and their efficiency.
Bonus points if you have a passion or background in makeup artistry or skincare services.
You may not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply.

Location, Availability, and

Physical Requirements    Location :
On-site at the location specified in the job posting.
Scheduling :
Availability during evenings, weekends, and holidays when clients are eager to shop and explore.

Physical Requirements :
Ability to bend, stretch to stock shelves, and lift and carry up to 50 pounds.

Compensation and Benefits   The compensation ranges between CAD $54,800.00 – CAD $68,500.00. Eligibility for performance-based bonuses, benefits program, and learning and development initiatives.
Sephora’s extended health and life insurance benefits, customizable coverage options, and paid time off.
Education and development programs, including internal mobility across Canada and opportunities through LVMH programs.

The compensation offered will depend on qualifications, experience, and other legitimate business factors relevant to the position and location.

#J-18808-Ljbffr