Team Lead-Retail

Job Description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy.

If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in‑store experience to customers and employees.

To be successful, you’ll need to possess:

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self‑motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.

This is an opportunity to shape our company’s future by:

• Demonstrating a customer‑obsessed selling culture and building brand loyalty through excellent product knowledge;
• Partnering with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributing ideas and solutions to the leadership team that result in increased productivity and improved store operations;
• Assisting store management in conducting new associate onboarding and training;
• Coaching associates on customer service fundamentals and providing positive feedback;
• Assisting in resolving customer service matters;
• Overseeing and delegating tasks to the team to maximize efficiency of store operations;
• Communicating individual and/or team performance feedback to store management;
• Ensuring the team receives scheduled breaks and/or meal periods;
• Creating an open outward communication on the sales floor;
• Ensuring adherence to all company policies, procedures and guidelines;
• Performing opening and closing procedures, and any inventory duties as directed.

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner and healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada’s diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

We are committed to reflecting Canada’s diverse landscape throughout the recruitment process. Accommodations are available for applicants throughout the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.