Parts Advisor; Planet Ford

Position: Parts Advisor (Planet Ford)
When it comes to Fords,  Planet Ford  is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Planet Ford is looking for a team oriented, hardworking  Parts Advisor  to join their team. The ideal candidate will have strong work ethics and a willingness to learn and succeed. Reporting into the Parts Manager, this position will mainly be responsible for promoting the sales of parts and ensuring consistent flow of parts to our customers. Experience in the automotive environment will be an asset.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great

Experience:

Every customer is entitled to a great experience

Integrity:  We are honest and transparent in our actions

Diversity:  We are stronger through the inclusion of people, brands and ideas

Innovation:  We passionately embrace opportunities for new and continuous improvements

Empowerment:  We encourage and support our people in taking initiative

Giving Back:  We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Address all customers with parts inquiries, in person, on the phone and electronically.

Complete orders for Service Technicians in the Service Department.

Place orders in a timely fashion.

Inspect damaged parts brought in by customers to determine the proper replacement.

Identify the necessary part(s) required on the basis of the customer's description of issues.

Examine returned parts for defects and confer with customers about exchanging the part or processing a refund.

Consult catalogs for stock numbers and prices and bring parts from the stockroom.

Recommend part(s) that are interchangeable, placing special orders for a part, or referring to the customers at another business location, if a customer needs a part that is not stocked.

Manage the unpacking and marking of incoming parts and storing them in the stockroom according to a prearranged system.

Receive and fill telephone orders.

Organize catalogues and price lists to ensure it is up-to-date.

Maintain sales and inventory records.

Project a positive attitude for the benefit of our customers and fellow employees.

Organize cleaning tools and equipment to maintain a neat, friendly, and tactful workstation.

Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion.

Ability to execute tasks and work with minimal supervision.

Ability to work in adherence to company safety standards at all times.

Comply with all company policies, standards and procedures.

Other duties as required by management.

What you need to succeed:

High School Diploma or GED is required.

Minimum 2 years customer service and/or cashier experience is required.

Must have a valid Ontario Driver's License and good driving record.

An aptitude for arithmetic, an ability to read catalogs and technical materials, and legible handwriting are all essential skills.

Familiarity with the function of automobile parts, including ability to judge whether or not parts are interchangeable.

Ability to navigate and utilize computers at an advanced level.

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Excellent verbal and written communication skills.

Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.

Ability to exhibit professionalism with a positive attitude under pressure.

Ability to read and comprehend…