Facility Customer Service Coordinator Job Brampton area,Ontario Canada,Retail

LOCATION:

130 Van Kirk Drive, Brampton, Ontario L7A 1B1 |

SCHEDULE:

Full-time, Monday - Friday, first shift | COMPENSATION: $22.08 - $28.69 hourly

The Facility Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. This position contributes to the growth of our business through supporting current and potential customers, handling inquiries and determining their product needs.

Address customer inquiries via telephone and email by providing accurate information regarding products and product applications

Ensure high levels of customer satisfaction through excellent service

Build positive relationships with customers

Intake, process, and verify customer orders to ensure they are completed and documented accurately

Build and maintain knowledge of all products to ensure effective customer recommendations

Act as a liaison between customer, sales representatives, and store staff

Ensure compliance with policies and procedures, including safety, loss prevention, and security

Follow quality service standards and comply with procedures, rules, and regulations

Assist with moving and loading products

Operate batch tinting equipment, as needed

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment

Must be able to read, write, comprehend and communicate in English

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion

Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications:

Have an associate's degree or higher in Business, Sales, or Marketing

Have at least one (1) year of experience working as a Facility Coordinator

Have at least three (3) years of work experience in customer service, retail, or sales

Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts,

Have previous work experience selling paint and paint-related products

Have prior work experience operating tinting or color matching equipment