Lumber Sales Associate Customer Service

Use product knowledge and customer service skills as a Lumber Sales Associate at The Home Depot. Guide shoppers toward practical project solutions.

Sales Associates actively seek customers, assess project needs, and recommend suitable products, related items, and services. This role emphasizes department knowledge, customer focus, and effective communication while supporting customers across the store. Associates learn product features, explain complete project options, and provide basic service in adjacent departments. The position reports to the Department Supervisor.

• Greet, engage, and thank customers using Home Depot’s GET Model
• Ask open-ended questions to understand projects and expertise
• Recommend products, related items, and services for complete projects
• Maintain signed, displayed, and clean department products
• Promote Special Services, Tool Rental, Pro Desk, and Pro Services

• High School Diploma or equivalent
• Retail or trade experience of one to two years asset
• Effective communication and customer focus
• Interpersonal skills and product-learning initiative
• Ability to bend, lift, push, pull, and move items

Support lumber customers through knowledgeable service, project guidance, product recommendations, and solutions at The Home Depot.