National Key Account Manager, Retail

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Export Packers Company Limited is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

Role Summary

This is an opportunity for an enthusiastic, outgoing individual who is looking for a rewarding career. National Key Accounts Manager is responsible for leading and growing Export Packers largest national retail customers. This individual will have direct sales responsibility for major national key accounts and will be accountable for delivering revenue, profitability, distribution, and market share objectives.

Working closely with the Director, Key Accounts and senior customer contacts and internal cross-functional teams, develop and execute account strategies that drive sustainable growth and strengthen long-term customer partnerships.

• Represent Export Packers with some of the largest national retail customers and serve as the primary point of contact for all business matters.
• Drive sales growth, profitability, and market share across assigned national accounts.
• Develop and execute customer business plans that support Export Packers strategic, sales and financial objectives.
• Develop and execute growth initiatives for assigned retail accounts to drive sales, market share, and profitability.
• Collaborate with the Director, Key Accounts and lead all customer negotiations, including annual agreements, pricing, promotional programs, and new product launches.
• Negotiate contracts for private label and national brands, including pricing, promotional support, and commercial terms, while ensuring profitability and maintaining strong customer relationships.
• Prepare and manage sales forecasts for key accounts based on customer needs, sales trends, and promotional plans to support inventory planning and meet sales targets.
• Build strong, long-term relationships with key customer stakeholders and identify opportunities to expand the company's business.
• Work closely with the cross functional teams (procurement, PD, QA, marketing , finance and others ) to ensure successful execution of customer programs, innovations sessions, product launches, and promotional activities.
• Provide leadership and direction on account strategy, customer priorities, and market opportunities.
• Keep the VP, Retail informed on customer performance, key developments, competitive activity, and opportunities within national accounts, providing regular updates and recommendations to support business growth.
• Monitor business performance and take action to address gaps, capitalize on opportunities, and deliver agreed-upon sales results.
• Contribute to the development of the Retail division’s overall sales strategy and provide market intelligence on customer, category, and competitive trends.
• Other duties as assigned.

• Post-secondary education in Business, Commerce, Marketing, or a related field.
• 5+ years of sales and account management experience in the Canadian food industry, with a strong…