Enterprise Customer Account Manager

Grow Jaggaer enterprise customers by connecting renewals, expansion, and customer outcomes. Partner with Customer Success Managers across complex accounts.

As an Enterprise Account Manager, you will own the commercial relationship for assigned large enterprise accounts. Your focus includes pipeline coverage, forecast accuracy, executive sponsor relationships, and expansion annual contract value. You will maintain shared account plans with Customer Success Managers, establish success criteria and adoption milestones, and ensure clear handover of business cases after contract signature. The role also involves reviewing customer health, identifying churn and renewal risks, and developing recovery plans.

Jaggaer serves organizations managing complex procurement and supply chain processes through its Source-to-Pay and Supplier Collaboration Platform. Experience with stakeholder mapping, C-level communication, ROI and TCO cases, and complex negotiations supports success.

• Own the commercial relationship and account revenue plan
• Partner with Customer Success Managers on shared success plans
• Review adoption, customer health, sentiment, and renewal risks
• Ensure sold commitments become delivered customer outcomes
• Co-lead quarterly business reviews and executive meetings

• Typically seven or more years in enterprise sales or account management
• Experience with strategic planning and multiple decision-makers
• Demonstrated executive relationship-building and C-level communication
• Ability to collaborate across Customer Success and business teams
• Experience managing renewals, expansion, and complex negotiations

Use customer success partnership, executive alignment, and commercial discipline to strengthen Jaggaer renewals and enterprise account growth.