Assessment Worker

Assessment Worker

Human Services –
Income and Social Supports

(4)
Temporary Full Time - up to 12 months (Additional temporary vacancies may be filled through the same competition)

Salary Range: $61,104/year – $71,810/year (Hourly Range: $33.57/hr – $39.46/hr)

Work Mode:
Hybrid

Location: 7120 Hurontario St., Mississauga

Hours of Work:35 hours per week

CUPE LOCAL
966

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.

Who we are:Income and Social Supports is the single point of access for a range of Human Services programs provided by Peel Region, and community-based agencies to help individuals or families cope with life challenges or events.

Learn moreabout the supports we provide.

Our mandate is to help lift Peel residents out of poverty by supporting them to take steps towards employment, greater independence, and an improved quality of life.

The Role: As the Assessment Worker, you are the initial point of contact who provides front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and our Regional Values. In this role, you will assess immediate client needs, complete application to determine pre-eligibility of Human Services subsidy programs, and provide referral and resources to internal and external services.

What you will do in this role:

• Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
• Assess client needs for financial, employment, housing and childcare subsidy
• Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
• Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
• Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
• Documents reason(s) for an applicant’s withdrawal of an application
• Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
• Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
• Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
• Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
• Prepares statistical and administrative reports as required

What the role requires:

• A satisfactory Vulnerable Sector Check obtained directly from a police station (third-party background checks will not be accepted). Region of Peel does not reimburse costs.

• High school diploma, plus 1 year of related experience within Human Services
• Excellent verbal and written communication skills
• Interpersonal skills to deal effectively with a variety of individuals
• Excellent assessment and problem solving skills
• Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts

Skills/Abilities
:

• Knowledge of all Human Services program areas
• Knowledge of Regional, municipal and community services
• Computer skills, including: CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
• Good organizational and time management skills with…