Frontline Worker

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

This role is responsible for providing front line service to the clients within the context of the overall operations, including maintaining the security of the facility and its clients, direct support, assistance and encouragement to the clients. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

• Takes responsibility for routine intake processes and decisions, following standard procedures and directs clients to appropriate shelter services
• Records all information as per policy
• Liaises with referral sources and other external agencies as needed (for example: welfare, police, urgent situations, medical facilities, etc.)
• Fosters positive relations with community social services agencies/resources
• Answer incoming inquiries and direct as needed
• Adhere to standards that are consistent with the values & philosophy of The Salvation Army and
• Peel Residential Services mission and values
• Performs other duties as assigned

Internal:
Ministry Unit leadership, staff, and volunteers.
External:
Community members and community groups/organizations, other external agencies, guests/clients of ministry unit in person.

Reports directly to the Shift Supervisor

• May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
• May be authorized to handle small amounts of cash, including disbursements and collections.
• May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.

• Work is primarily performed in a supportive housing facility/shelter within the ministry unit.
• The role requires standing, walking, bending, and lifting of items up to 30 lbs.
• The incumbent may interact with individuals displaying challenging behaviours.
• The incumbent may carry a pager/walkie talkie and will work shifts.
• This position may occasionally require local travel or transportation-related responsibilities.
• May be required to deal with client overdose and other medical situations.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Education, Qualifications and

Certifications:

• Completion of a formal post-secondary/college certificate program in Social Work or related field.
• Valid Driver’s License and clear driver’s abstract is required.

Experience and Knowledge Requirements:

• At least one year of related experience is a minimum requirement for this role, experience…