Development Manager - Communications

About the Role

Hi, I’m Bryce Evans, Senior Development Manager at Jane. I joined Jane in 2024 and lead our Communications Group, partnering closely with Product and Design to build experiences that help clinics connect more meaningfully with their patients. Our work supports Jane’s mission to help the helpers by making communication simpler, faster, and more delightful for the people delivering care every day.

Before Jane, I spent my career building and scaling products across startups and high‑growth technology companies. I’ve always loved working on teams that move quickly, experiment often, and care deeply about solving real customer problems. Lately, I’ve become especially energized by the pace of change happening in AI and what it means for the future of software development and customer experience.

We’re hiring an Engineering Manager to help lead one of the most exciting areas we’re exploring right now: AI‑powered communication experiences, including our AI Receptionist product. This is a zero‑to‑one product space where we’re rapidly prototyping, learning from customers, and figuring out what great looks like in real time. It’s a role for someone who enjoys ambiguity, loves building, and is excited by the idea of helping shape both a product and a team as they grow.

• Help shape and deliver AI‑powered communication experiences that create meaningful value for clinics and patients, balancing speed, experimentation, and thoughtful execution.
• Lead as a player‑coach by contributing directly to technical implementation while also helping teammates stay aligned, supported, and focused on the highest‑impact work.
• Collaborate closely with Product, Design, Jane AI, and Engineering partners to turn emerging ideas into real customer experiences, communicating openly and iterating quickly as we learn.
• Build strong feedback loops with customers by participating in pilots, evaluating product behaviour in real‑world scenarios, and using those insights to continuously improve the experience.
• Foster a curious, adaptable, and optimistic team environment where people feel energized to learn new technologies, explore evolving AI capabilities, and solve hard problems together.

• Experience leading engineering teams as an established manager, able to hit the ground running from day one.
• Strong people leadership experience, including hiring, coaching, performance management, and supporting the growth of senior and staff‑level engineers.
• Experience building and shipping customer‑facing software products, ideally in fast‑moving or high‑growth environments where adaptability and ownership were essential.
• Strong technical implementation skills with the ability to contribute directly to product development, review technical decisions, and collaborate deeply with engineers. This role is expected to remain hands‑on.
• Experience working with AI‑powered products or foundation‑model‑based features in production, including applications involving conversational AI, real‑time interactions, automation, or intelligent workflows.
• Demonstrated ability to lead through influence, collaboration, and communication, whether formally as a manager, team lead, or senior technical contributor coordinating cross‑functional work.
• Comfort operating in ambiguous, zero‑to‑one environments where priorities evolve quickly and teams experiment, learn, and iterate toward product‑market fit.

If you don’t meet every single qualification but are excited about this role, we’d still love to hear from you.

Jane is a founder‑led, high‑growth SaaS company born in North Vancouver, British Columbia. We’re now a team of more than 700 people working remotely across Canada, the US, and the UK, united by our mission to help the helpers.

We build the products and tools that thousands of clinics rely on every day to run their businesses, care for their patients, and grow their communities. That level of impact means every person at Jane plays an important role in how we show up for our customers. We’re all responsible for being deeply connected to their needs, obsessed with improving their…