Job Description & How to Apply Below
About Us A Canadian technology and workforce solutions company headquartered in Vaughan, Ontario. The company helps businesses, enterprises, and public-sector organizations modernize their operations through secure digital transformation, custom software development, staffing, recruitment, payroll, and workforce management solutions.
Job Description We are looking for a highly experienced Salesforce Technical Lead with strong expertise in Financial Services Cloud (FSC) within the Insurance domain.
Role Overview The ideal candidate will lead design and development efforts, drive best practices, and collaborate with business and technical stakeholders to deliver scalable Salesforce solutions.
Responsibilities
Key Responsibilities Lead end-to-end design and development of Salesforce solutions in the Insurance domain.
Provide technical leadership across Salesforce FSC implementations
Translate business requirements into scalable technical designs
Act as a subject matter expert (SME) for Insurance lifecycle processes (lead to policy servicing)
Drive integration strategy and implementation (CTI, SSO, external systems)
Collaborate with architects, product owners, and business stakeholders
Mentor developers and ensure adherence to best practices and coding standards
Support production issues and continuous improvement initiatives
Requirements Required Experience & Skills Salesforce & Domain Expertise 10+ years of salesforce implementation
3+ years of experience in Salesforce Financial Services Cloud (FSC) within the Insurance domain
3+ years of experience as a Salesforce Lead in Insurance projects.
Strong understanding of Insurance business processes, including: Lead management
Quote management
Policy lifecycle (pre-bind and post-bind servicing)
Customer interactions and account management
Skills Salesforce Functional & Technical Skills Minimum 2+ years hands-on experience with Salesforce core functionalities: Leads
Accounts
Contacts
Quotes
Interactions
Post-bind policy lifecycle
Integration & Supporting Technologies 1+ year of experience with Five9 CTI integration
1+ year of experience with Okta or other SSO solutions
Hands on experience in developing integration with Guidewire
Strong understanding of Salesforce integrations (REST/SOAP APIs, middleware)
Preferred Skills Salesforce certifications (e.g., Platform Developer, Application Architect, FSC certification)
Experience in Agile/Scrum methodologies
Strong problem-solving and stakeholder management skills
Prior onsite/offshore coordination experience
Ideal Candidate Profile Proven track record in leading Salesforce implementations in Insurance
Strong communication and leadership abilities
Ability to work onsite and collaborate with cross-functional teams
Hands-on technical expertise combined with strategic thinking
Nice to Have Knowledge of data migration and data governance in Salesforce
Exposure to additional CTI tools or identity providers
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