Dispatch Operations Leader

Position: First Student Dispatch Operations Leader
Location: Georgetown

Lead dispatch operations with First Student, focusing on safety and excellent customer service as a Dispatcher. Ensure timely bus routing and offer support to drivers and customers.

The Dispatcher at First Student will oversee all bus scheduling and provide on-the-ground coaching to drivers. You will handle heavy traffic regarding communication while addressing scheduling complaints and concerns from drivers. Additionally, you may oversee charter reservations and billing processes.

Key Responsibilities:

• Manage routes and bus scheduling effectively

• Coach and counsel drivers and monitors consistently

• Handle significant radio and phone traffic daily

• Report scheduling complaints to management

• Serve as a key communication link with customers

Requirements:

• 3-5 years of relevant experience essential

• High school diploma or equivalent required

• Basic knowledge of radio dispatch systems

• Strong communication and service orientation

• Resilience under time constraints and deadlines

Utilize your dispatch experience to enhance operational performance at First Student.
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