Terminal Coordinator - Intermodal

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely—helping keep the economy on track. We provide paid training and opportunities that build long‑term careers and recognize hard workers who strive to make a difference. You will be able to thrive in our close‑knit, safety‑focused culture working together as ONE TEAM.

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Job Summary
The Terminal Coordinator is responsible for overseeing the daily fluidity of their respective terminal or territory. Terminal fluidity is driven primarily by prioritizing safety through policy implementation, consistent process management and effective use of all available assets. All employees are required to follow the safety rules associated with their craft to avoid injuries and accidents. The role leads by example in terms of safety compliance and promotes discretionary effort related to rule compliance amongst all employees through awareness and education.

The incumbent operates with a mix of unionized employees and managers. Additional tasks include overseeing process implementation among both groups of CN employees with strict adherence to local collective agreements. Assets within Intermodal include reach stacker cranes, gantry cranes, shunt trucks and hitch trucks, all of which are used to unload and load intermodal railcars with a variety of container sizes that primarily sit on chassis or trailers.

The position also ensures management of assets in a way that enables cost‑effective loading and unloading of Intermodal trains and efficient service to the trucking community that uses CN terminals.

Main Responsibilities

Safety and Compliance Management

Control daily safety requirements

Validate rule compliance including positive feedback for compliance and appropriate follow‑up for non‑compliance

Provide coaching and formal statements

Placement and Productivity

Plan placement and monitor productivity on all assets to successfully unload inbound trains and fully load outbound trains for on‑time departures

Staff Management

Onboard, coach and mentor all employees on process changes and operational requirements

Trucking Management

Ensure trucking community is receiving timely service to limit truck driver dwells in the terminal

Manage and plan inbound and outbound trains using different systems

Working Conditions
The role is performed in a 24/7 office environment, and work shifts include overnight hours, weekends and holidays. The role is partially performed outdoors in various types of weather and environmental conditions. The role requires being available on‑call 24/7 to respond to critical incidents. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress.

Requirements

Terminal Coordination

Minimum 5 years of experience in an operations environment

Experience leading a large unionized workforce

Experience in a 24/7 environment

Experience directing employees with safety‑sensitive or safety‑critical jobs

Post‑secondary degree with a specialization in Operations or Marketing (any designation in these areas considered an asset)

Valid Driver’s Licence

First Aid Certification

Competencies

Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example

Cultivates relationships to proactively support customers’ supply‑chain needs or those that support them

Collaborates with key internal stakeholders to enable higher productivity

Inspires others with impactful communications and adapts to the audience

Leverages feedback and coaching to improve performance

Makes informed and timely decisions to get things done

Applies analytical thinking to make recommendations that pursue sustainable performance

Deals with pressure and change by staying calm to quickly adapt to changes

Technical Skills/Knowledge

Understanding of Safety Management principles

Knowledge of Microsoft Office (Word, Excel, and PowerPoint)

Knowledge of business and management principles involved in strategic planning, resource…