Fulfillment Lead

Position:
Fulfillment Lead
FT Permanent, Diabetes Depot & LMC Pharmacy Brampton
About Diabetes Depot
Diabetes Depot is LMC Healthcare's online diabetes supply store, dedicated to making it easier for Canadians to access the diabetes products they need. As part of Canada's largest specialist diabetes care network, we combine fast, reliable fulfillment with expert support and education to provide an exceptional customer experience. As our business continues to grow, we're looking for a highly organized, hands-on leader to oversee our fulfillment operations while helping build scalable processes for the future.

Diabetes Depot is operated by  LMC Pharmacy - Brampton , where we specialize in diabetes training and education. We are a full-service pharmacy and offer complete prescription services to all patients.

Position Summary
The  Fulfillment Lead  is responsible for the day-to-day operation of Diabetes Depot's fulfillment centre, ensuring customer orders are processed accurately, efficiently, and on time. This is a hands-on leadership role where you'll work alongside the fulfillment team while overseeing inventory, workflow, customer service, and operational improvements. The ideal candidate enjoys being actively involved in daily operations while identifying opportunities to improve efficiency, solve operational challenges, and help scale the business as it grows.

Key Responsibilities:

Operations & Leadership

Oversee daily fulfillment workflow and prioritize orders to meet service level targets

Develop, document, and continuously improve fulfillment processes and SOPs

Identify opportunities to improve efficiency, automation, and workflow

Monitor key operational metrics including order turnaround times, fulfillment accuracy, inventory accuracy, and shipping performance

Forecast inventory requirements and work with suppliers to maintain appropriate stock levels

Lead onboarding, training, and management of fulfillment staff

Coordinate with pharmacy team, clinic staff, and suppliers to ensure smooth operations

Participate in quality assurance initiatives and regulatory compliance activities

Support new product launches and operational projects

Fulfillment Operations

Pick, pack, and prepare customer orders accurately and efficiently

Process shipments through courier and postal systems

Ensure timely dispatch and communicate any shipping delays or issues

Receive, label, and stock incoming inventory

Help maintain an organized and clean stockroom

Customer Service

Respond to customer inquiries and provide product information and order support by phone and email

Support problem resolution for orders, returns, or exchanges

Qualifications:

2-3+ years of experience in warehouse, fulfillment, logistics, inventory management, pharmacy operations, or a related field

Previous leadership or supervisory experience preferred

Experience in a healthcare, pharmacy, medical device, or other regulated environment is considered a strong asset

Strong understanding of inventory management and fulfillment best practices

Excellent attention to detail and commitment to accuracy

Strong organizational, planning, and problem-solving skills

Proficiency with Microsoft Office, particularly Excel

Excellent communication and interpersonal skills

A continuous improvement mindset with the ability to identify and implement operational efficiencies

Physical Requirements

Ability to lift up to 50 lbs

Comfortable standing, walking, bending, and lifting throughout the workday

Ability to perform hands-on fulfillment activities on a daily basis

Why Diabetes Depot & LMC might be right for you!

Monday-Friday schedule (8:00 am-5:00 pm)

Help shape and grow a rapidly expanding e-commerce business

Work alongside a collaborative, mission-driven team

Make a meaningful impact on…