Fulfillment Lead

FT Permanent, Diabetes Depot & LMC Pharmacy Brampton

Diabetes Depot is LMC Healthcare's online diabetes supply store, dedicated to making it easier for Canadians to access the diabetes products they need. As part of Canada's largest specialist diabetes care network, we combine fast, reliable fulfillment with expert support and education to provide an exceptional customer experience.

As our business continues to grow, we're looking for a highly organized, hands‑on leader to oversee our fulfillment operations while helping build scalable processes for the future.

Diabetes Depot is operated by LMC Pharmacy – Brampton, where we specialize in diabetes training and education. We are a full‑service pharmacy and offer complete prescription services to all patients.

The Fulfillment Lead is responsible for the day‑to‑day operation of Diabetes Depot's fulfillment centre, ensuring customer orders are processed accurately, efficiently, and on time.

This is a hands‑on leadership role where you'll work alongside the fulfillment team while overseeing inventory, workflow, customer service, and operational improvements. The ideal candidate enjoys being actively involved in daily operations while identifying opportunities to improve efficiency, solve operational challenges, and help scale the business as it grows.

• Oversee daily fulfillment workflow and prioritize orders to meet service level targets
• Develop, document, and continuously improve fulfillment processes and SOPs
• Identify opportunities to improve efficiency, automation, and workflow
• Monitor key operational metrics including order turnaround times, fulfillment accuracy, inventory accuracy, and shipping performance
• Forecast inventory requirements and work with suppliers to maintain appropriate stock levels
• Lead onboarding, training, and management of fulfillment staff
• Coordinate with pharmacy team, clinic staff, and suppliers to ensure smooth operations
• Participate in quality assurance initiatives and regulatory compliance activities
• Support new product launches and operational projects

• Pick, pack, and prepare customer orders accurately and efficiently
• Process shipments through courier and postal systems
• Ensure timely dispatch and communicate any shipping delays or issues
• Receive, label, and stock incoming inventory
  
  Help maintain an organized and clean stockroom

• Respond to customer inquiries and provide product information and order support by phone and email
• Support problem resolution for orders, returns, or exchanges

• 2-3+ years of experience in warehouse, fulfillment, logistics, inventory management, pharmacy operations, or a related field
• Previous leadership or supervisory experience preferred
• Experience in a healthcare, pharmacy, medical device, or other regulated environment is considered a strong asset
• Strong understanding of inventory management and fulfillment best practices
• Excellent attention to detail and commitment to accuracy
• Strong organizational, planning, and problem‑solving skills
• Proficiency with Microsoft Office, particularly Excel
• Excellent communication and interpersonal skills
• A continuous improvement mindset with the ability to identify and implement operational efficiencies

• Ability to lift up to 50 lbs
• Comfortable standing, walking, bending, and lifting throughout the workday
• Ability to perform hands‑on fulfillment activities on a daily basis

• Monday‑Friday schedule (8:00 am‑5:00 pm)
• Help shape and grow a rapidly expanding e‑commerce business
• Work alongside a collaborative, mission‑driven team
• Make a meaningful impact on the lives…