Agent, Cloud Solutions

We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more :

Here's how you will contribute to the success of the company

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs.

To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders.

Here's what your day-to-day will look like in this role

• Ensure the timely and successful delivery of Sherweb’s solutions according to customer needs and objectives.
• Accompany our customers on their journey of learning but providing full platform training, onboarding and supporting both new and existing customers.
• Collect customer feedback and identify opportunities to continuously improve our product and service offerings.
• Provide pre- and post-sales support.
• Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.
• Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.
• Drive customer engagement and delight through meaningful and memorable conversations.

Here's what you need to have and master to get the job

• You are driven by helping customers.
• You take pride in resolving issues within tight timelines.
• You are passionate about Customer Experience and in delighting them at each contact.
• You are a natural, personable and dedicated team player.
• You communicate easily in French and English, both orally and in writing.

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English:
Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.