Public Safety Communicator- 911 Dispatcher

Public Safety Communicator- 911 Dispatcher

City of Brandon Posted:
March 1, 2026
Expires:
March 23, 2026

Public Safety Communicator – 911 Dispatcher

Emergency Services

* More than one position may be filled from this competition*

Position

Conditions:

This competition will include testing and an interview. Successful applicants will be provided with classroom and on-the-job training. After successful completion of training the employment status will be that of a probationary employee. As a probationary employee, shifts may be 8 to 12 hours in length and include days, evenings, and weekends on a rotating schedule.

NOTE: Successful applicants must pass a criminal background investigation.

Rate of Pay: $30.48 per hour (2026 Permanent Public Safety Communicator Rate)

Closing Date: Applications will be accepted until 11:59 PM on March 23, 2026.

This competition will include testing and an interview.

PURPOSE OF POSITION

The primary responsibility of a Public Safety Communicator is to receive emergency and non-emergency calls from the public for Police, Fire, and Ambulance services. Through effective information gathering, they assess the nature of each call, determine whether a response is required, and contact the appropriate responding agency when necessary. In addition, they are responsible for maintaining accurate logs, completing necessary paperwork, and entering data into computer systems for all calls and responding units.

The Brandon Public Safety Communication Centre provides services to all participating communities across the Province of Manitoba, excluding the City of Winnipeg. The Centre operates 24 hours a day, 7 days a week. To ensure continuous coverage, Public Safety Communicators work rotating shifts.

Check out our promotional video to hear directly from our staff about what this role is like and to get a behind-the-scenes look at Brandon’s Public Safety Communication Centre:
Public Safety Communications is Hiring

TYPICAL DUTIES AND RESPONSIBILITIES

• Receive and process emergency and non-emergency calls from the public for Police, Fire, and Ambulance services.
• Assess the nature of incoming calls through effective information gathering and determine the appropriate response.
• Dispatch emergency services by contacting the relevant agency and providing accurate and timely information.
• Maintain detailed records including logs, reports, and computer data entries for all calls and responding units.
• Operate communication equipment including radios, telephones, and computer-aided dispatch systems.
• Work collaboratively with other dispatchers, call-takers, and emergency personnel to ensure coordinated response efforts.
• Follow established protocols and procedures to ensure consistency and accuracy in emergency response.
• Participate in mandatory training and maintain certifications required for dispatch operations.
• Work rotating shifts including days, nights, weekends, and holidays to ensure 24/7 coverage of the Brandon Public Safety Communication Centre.
• Support quality assurance efforts and may assist in training new staff or cross‑training existing personnel.
• Respond to extraordinary circumstances and may be required to work beyond scheduled shifts to maintain minimum staffing levels.
• Maintain confidentiality and professionalism in handling sensitive information and emergency situations.

NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.

MANDATORY QUALIFICATIONS & EXPERIENCE

• Must be 18 years of age or older and have completed Grade 12 or equivalent.
• Keyboarding speed of 40 w.p.m.
• Ability to pass a police security clearance including full background investigation (including substance use disclosure) and related checks (including Criminal Record Check, Child & Adult Abuse Registry Check, Vulnerable Sector Check).
• Ability to meet vision and hearing standards set by the Department.

PREFERRED QUALIFICATIONS & EXPERIENCE

• Knowledge of emergency and medical terminology to be effective in communicating with various agencies.
• Experience and knowledge of emergency services processes.
• Prior experience providing high level customer…