Job Description & How to Apply Below
Transform client learning experiences at Bell as a Senior Consultant in Solution Delivery. This bilingual role focuses on innovative training and operational change in a hybrid environment.
As part of the Business Markets team, you will bring your expertise in contact center operations to deliver advanced solutions across various domains. Your background in instructional design and training management will be crucial as you create impactful learning materials. Join us in driving innovation that enhances customer experiences.
Key Responsibilities:
• Conduct workshops and assess training needs for clients
• Design role-based training materials and learning paths
• Create interactive learning capsules with Articulate tools
• Manage and maintain LMS for effective training delivery
• Share knowledge and support best practices in contact centers
Requirements:
• Bilingual in French and English
• 7–10 years experience in contact center environments
• Proven capabilities in training design and development
• Familiarity with technology-driven environments
• Strong communication and analytical skills
Lead transformative client engagements that improve training quality and operational efficiency at Bell.
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Position Requirements
10+ Years
work experience
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