Consumer Collections Account Specialist
Job Description & How to Apply Below
Apply collections expertise and customer service skills as an Account Specialist supporting BMO customers and prospects. Advise customers on payment strategies and products.
This Account Specialist role reviews delinquent, medium-risk accounts for possible collections opportunities. You will provide collections-related sales and service, manage customer transactions, and support loss mitigation processes. The position may also involve coaching, training, quality audits, vendor management, and credit collection disputes.
Key Responsibilities:- Review delinquent, medium-risk accounts for collections opportunities
- Advise customers on payment strategies and collections products
- Execute loss mitigation processes for high-risk accounts
- Handle incoming calls professionally and efficiently
- Process transactions and complete accurate documentation
- Two to three years of relevant experience typically
- Knowledge of Consumer Collections laws and requirements
- Knowledge of BMO products and services
- Good verbal and written communication skills
- Good analytical and problem-solving skills
Use customer service, collections strategies, and analytical skills to support BMO customers and resolve high-risk accounts.
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