Technical Support Representative

Join to apply for the Technical Support Representative role at RFNOW

Location:

Remote or Virden, MB

Employment Type:

Full-time

• Respond to customer inquiries via phone, email, and chat about internet connectivity problems.
• Diagnose and troubleshoot a wide range of technical issues related to internet service, including network configuration, modem/router setup, and Wi‑Fi connectivity.
• Walk customers through step‑by‑step solutions to resolve their internet‑related problems.
• Configure and troubleshoot email clients and assist with email‑related issues.
• Perform remote diagnostics and repairs on customer equipment when possible.
• Send complex technical issues to our internal teams for backup.
• Maintain accurate records of customer interactions and technical solutions in our ticketing system.
• Stay up to date with the latest internet technologies and ISP services.
• Provide information about ISP products and services to customers.

• Proven experience in technical support, preferably in an ISP or telecommunications environment.
• Strong knowledge of internet protocols, networking concepts, and troubleshooting methodologies.
• Familiarity with various operating systems (Windows, macOS, Linux) and mobile platforms. Experience with remote desktop applications and help desk software.
• Excellent problem‑solving and analytical skills.
• Outstanding verbal and written communication abilities.
• Patient and empathetic approach to customer service.
• Ability to explain complex technical concepts in simple terms.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

• Associate’s degree in information technology, Computer Science, or related field;
  Bachelor's degree preferred.
• Relevant technical certifications (e.g., CompTIA Network+, CCNA).
• Experience with VOIP, IPTV, and fiber optic internet technologies.

• Competitive salary and benefits package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• The chance to positively impact communities by connecting businesses and residents to reliable telecommunications services

If interested, please visit the careers page of our website at

RFNOW Inc. is an equal‑opportunity employer. We welcome applications from people from all backgrounds and capabilities. Applicants are welcome to request necessary accommodations throughout our employment process.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in a number of areas within the field of technology and construction including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking Products