Implementations Engineer

About The Role

You are the technical and operational owner for bringing merchants live on the Portless stack. This role is critical in providing a "Ritz-Carlton" onboarding experience—anticipating merchant needs, configuring complex integrations, and ensuring operational readiness for Day 1 execution and a seamless transition to the Hypercare team for ongoing stabilization. You are not a SaaS consultant; you are a logistics architect who understands how data flows across the warehouse floor and into the cloud.

• Ritz-Carlton Onboarding & Project Management
• White-Glove Guidance:
  Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones
• Execution of Implementation Plans:
  Develop detailed plans ensuring projects are completed on time and within scope
• Proactive Communication:
  Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalated
• Technical Integrations & Data Migration
• Systemic Orchestration:
  Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols
• Data Integrity:
  Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy
• Technical Troubleshooting:
  Resolve complex issues during the setup of Shopify configurations and custom integrations
• Operational Readiness & Inventory Inbounding
• Warehouse Process Validation:
  Partner with Operations to validate workflows for receiving, picking, and packing
• Supplier Orchestration:
  Coach merchants on product best practices, labeling, and inbound routing requirements to ensure efficient receiving
• Equipment & Layout Readiness:
  Ensure physical pack stations and replenish strategies are optimized for the merchant's profile
• Zero-Defect Launch:
  Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy
• Technical Documentation & Handover:
  Develop comprehensive merchant-specific SOPs and technical maps. Conduct formal handoff sessions to the Hypercare and Customer Success teams to ensure long-term stability
• Post-Launch Stabilization:
  Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction before officially graduating the merchant to Hypercare
• Onboarding Retro & Optimization:
  Conduct post-implementation reviews to identify framework improvements, ensuring each subsequent launch is faster and more efficient than the last

• Fluent in English:
  Exceptional communication and presentation skills
• 3+ Years of
  
  Experience:
  
  Proven track record in implementation, onboarding, or warehouse technology roles
• Technical Proficiency:
  Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations
• Logistics Knowledge:
  Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment
• Problem Solving:
  Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution

• Extreme Ownership:
  Ability to work as part of a kind-and-caring team while owning outcomes
• Strategic Boldness:
  Knows when to think outside the box to drive measured value for the merchant
• Operational Precision:
  Meticulous attention to detail in a fast-paced "0-to-1" environment

You are a "Technical Generalist" who loves the physical world. You get a rush from seeing a digital order successfully turn into a physical package leaving a dock. You are meticulous—almost obsessive—about detail, knowing that in logistics, "precision is the only version of kindness". You want to build the gold standard for how 3PL onboarding should look in a global, digital-first economy.