Implementation & Project Manager

About Discovery Garden

Discovery Garden helps libraries, museums, galleries, and archives build and manage digital collections and institutional repositories. From Babe Ruth’s telegrams at the Baseball Hall of Fame to Golden Gate Bridge photos at the San Francisco Public Library, we ensure prized digital assets are preserved and accessible. Founded in 2010 by the creators of Islandora, we’ve spent over 15 years delivering innovative solutions and hosting services.

Today, we’re a trusted partner for organizations seeking flexible, future-proof digital preservation systems.

We are seeking a technically proficient and client focused implementation manager to support GLAM (Galleries, Libraries, Archives, Museum) institutions in sharing and preserving their digital collections through our cloud-hosted Drupal-based repository platform Aurora.

This role requires hands-on technical configuration skills combined with project management and customer success capabilities. You'll configure and deploy Aurora repository instances, manage client implementations end-to-end, and serve as the technical point of contact throughout each project. Additionally, this position will oversee smaller contracted services projects, such as custom feature development requests for current clients. This is not a traditional project manager role: we need someone comfortable working directly in the underlying applications, coordinating with developers, and solving technical implementation challenges.

The Implementation and Project Manager will also contribute to our client success efforts by providing occasional backup for our Support team. Reporting to the Lead Project Manager as part of Discovery Garden's Operations function, the Implementation and Project Manager will help us mature our product delivery capabilities.

This position supports fully remote candidates who are able to overlap with the majority of our regular business hours of 9am to 5pm Atlantic Time, Monday to Friday. We have shared office space available in downtown Charlottetown, PEI for those who prefer a hybrid workplace.
Candidates must be legally entitled to work in Canada. We are unable to sponsor visas at this time.

$65,000-$90,000 Canadian, depending on experience.

Please submit a resume and a cover letter of no more than one page that helps us understand why you’d like to work with us and how
your prior work experience has prepared you for this role. Finalists will be required to provide the names of at least two recent supervisory references who can speak to their qualifications and suitability.  

Effectively collaborate and communicate with both clients and teammates to achieve success. This includes:

• Professional, courteous, and timely interactions via email, our internal and external ticketing systems, Slack, and video calls
• Attending and participating in internal sprint ceremonies and regular operations/production/project meetings
• Maintain team best practices for documentation, task management, release cycles, and QC of deployed code
• The ability to work independently while understanding when to ask for input or help

Configure Aurora repository instances according to client specifications (mainly end-user configurations such as theme elements & metadata fields)

• Coordinate with internal team to deliver additional implementation phases such as deployment, data migration or metadata analysis
• Support testing and QA of configured sites before client handoff
• Troubleshoot configuration issues and work with Operations and Development teams as needed

• Administer end-to-end implementation or custom development services projects from scoping through go-live and post-launch support
• Serve as primary client contact, leading regular status meetings and managing expectations around scope, timeline, and budget
• Translate sold scope of work into technical requirements, project documentation, and implementation artifacts
• Track project status internally and communicate progress to clients with focus on milestones
• Ensure clients…