Technical Account Manager

Position: Technical Account Manager at Axon
Drive strategic partnerships as a Technical Account Manager at Axon in Manitoba First Nations. Leverage technical expertise to support customer success and optimize Axon solutions across diverse agencies.

In this hybrid role, you'll be the key contact for assigned customers, developing mastery in Axon technologies, particularly in the Records and Productivity Suite. Collaborating with internal teams and stakeholders, your insights will shape product roadmaps while enhancing customer workflows. Your day-to-day work will focus on providing exemplary technical support and facilitating critical customer training sessions.

Key Responsibilities:

• Serve as the primary technical contact for customer agencies

• Develop expertise in Axon Records and Productivity Suite

• Collaborate on workflows to achieve operational objectives

• Conduct functional acceptance testing and documentation

• Deliver training and facilitate knowledge transfer sessions

Requirements:

• Bachelor’s degree or equivalent experience

• 4+ years in technical account management or customer success

• Strong troubleshooting skills with tools like JIRA and Salesforce

• Excellent communication with diverse stakeholders

• Ability to manage multiple priorities in a dynamic space

Utilize your technical skills and customer-centric approach to make a meaningful impact at Axon.
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