Tech Whisperer; IT Support Rockstar

?? Job Posting:
Tech Whisperer (IT Support Rockstar, but better)

?? Brandon, MB / Remote Hybrid

?? Full-Time

?? The Role

We?re not hiring another ?

IT tech.?

We?re hiring a Tech Whisperer ? someone who doesn?t just fix problems, but understands systems, anticipates issues, and improves environments.

At Technology Solve, our techs aren?t cost centers.

?? They are revenue drivers + client experience leaders

?? What You?ll Do

You?ll be the bridge between clients and technology ? making complex systems feel simple.

Core Responsibilities:

• Provide technical support across endpoints, cloud, and networks
• Diagnose and resolve hardware, software, and networking issues
• Manage tickets ? but focus on solutions, not just closures
• Deploy and support Microsoft 365, security, and cloud environments
• Document everything clearly (because future-you matters)
• Improve client environments proactively (not just reactively)
• Assist with projects, migrations, and upgrades
• Train users and explain tech in human language

?? IT support roles typically involve troubleshooting systems, installing software, managing accounts, and maintaining infrastructure reliability

?? How You?re Measured

We don?t believe in ?tickets closed = success.?

You?ll be measured on:

• ? Solution quality (are you fixing root causes?)

?? What Makes This Role Different

Most MSPs:

• Burn out their techs
• Pay flat salaries
• Measure the wrong things

We built a system where:

• ?? You understand how the business makes money
• ?? Your performance = your earning potential
• ?? Growth path is clear (L1 ? L4 Tech Whisperer)

?? Compensation

• Competitive base salary (based on level)
• Performance bonuses tied to:
• Margin
• Project success

?? High performers earn more. Period.

?? What We?re Looking For

Must-Have:

• 1?5+ years in IT support / MSP / helpdesk
• Strong troubleshooting skills (hardware, software, networking)
• Experience with Microsoft 365, Windows environments
• Ability to explain technical issues in plain English
• Organized, accountable, and proactive

?? IT support professionals must combine technical ability with communication and problem-solving skills to support users effectively

Nice to Have:

• MSP experience
• Azure / cybersecurity exposure
• Certifications (CompTIA, Microsoft)
• Automation mindset (Power Shell, scripting)

?? The Mindset We Want

You might be a fit if:

• You hate doing the same ticket twice
• You think ?why did this happen?? not just ?fix it?
• You want to grow into senior, architecture, or leadership roles
• You care about doing it right, not just fast

?? NOT a Fit If:

• You only want to close tickets and go home
• You don?t take ownership of problems

?? Why Join Technology Solve?

• Real career progression
• Performance-based growth (no guessing)
• Exposure to real client environments (not just internal IT)

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Posted Tuesday, May 19, 3:53 PM
Expires in 10 days (Friday, June 19)