ISP Technical Support Specialist
Job Description & How to Apply Below
Join RFNOW as an ISP Technical Support Specialist to resolve internet service issues. Use your technical skills to assist customers via phone, email, and chat.
As part of the technical support team, you will diagnose connectivity problems and guide customers to effective solutions.
Your role will involve troubleshooting various issues related to networking, VOIP, and IPTV. By keeping up-to-date with the latest technologies, you'll ensure that client interactions reflect RFNOW’s commitment to excellent service.
Key Responsibilities:
• Respond to customer inquiries on internet issues
• Troubleshoot network configurations and modem setups
• Provide step-by-step guidance for customers
• Perform remote diagnostics on customer equipment
• Ensure accurate records of customer interactions
Requirements:
• Experience in technical support, preferably with ISPs
• Strong grasp of internet protocols and troubleshooting methods
• Familiarity with multiple operating systems
• Excellent problem-solving and communication skills
• Willingness to work flexible hours, including holidays
Leverage your technical expertise and customer focus at RFNOW to keep clients connected and satisfied.
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