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Technical Account Manager at Axon
Job Description & How to Apply Below
At Axon, we seek a Technical Account Manager to cultivate long-term partnerships with key customers. With over four years in technical account management, your role involves consulting on project initiatives and advocating for customer needs. Collaborate with cross-functional teams to ensure Axon's solutions align with customer requirements and deliver exceptional technical support.
Key Responsibilities:
• Serve as the day-to-day technical point of contact
• Develop expertise in Axon Records and Productivity Suite
• Configure solutions and align workflows with customer objectives
• Facilitate customer training and knowledge transfer
• Monitor support tickets and provide troubleshooting consultation
Requirements:
• Bachelor’s degree in a related field
• 4+ years in technical account management or customer success
• Experience with law enforcement or public safety agencies
• Strong skills in analytics tools like Power BI
• Ability to manage multiple priorities in fast-paced settings
Leverage your technical acumen and customer support experience to make a meaningful impact at Axon.
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