Parts Technician

Overview

Hepson Equipment Inc.

- Position:
Parts Technician.

Location:

Brandon, Manitoba.

Number of Positions: 1.

YOU matter to US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with the position description below, we look forward to hearing from you.

This position is a full-time opportunity, based in Brandon, Manitoba. Hours are Monday - Friday, 8 AM - 5 PM. Must be eligible to work in Canada. This is an on-site position.

The Parts Technician is responsible for providing exceptional customer service at the parts counter, assisting customers in identifying and purchasing the correct parts, maintaining inventory accuracy, and supporting the Parts Manager with stock orders and vendor coordination. The ideal candidate has strong technical aptitude, excellent communication skills, and thrives in a fast-paced, customer-focused environment.

Our highly skilled employees strive to meet the constantly changing demands of agriculture and industry through dedication, knowledge of their products, and a deep understanding of their customers  specific requirements. We also believe in the continuous training of our employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions.

• Manage the complete parts sales process, including quoting, ordering, and invoicing.
• Provide professional customer service at the counter, by phone, and via email.
• Assist customers in identifying correct parts through catalogues, manuals, and vendor databases.
• Maintain an organized and accurate inventory of parts, tools, and supplies.
• Process and bill parts accurately to work orders, internal departments, or customer accounts.
• Handle payments and maintain accurate cash or electronic transaction records.
• Support the Parts Manager with stock orders, vendor coordination, and supplier returns.
• Promote parts and accessories sales, upselling and cross-selling when appropriate.
• Develop and maintain strong relationships with customers to enhance retention and satisfaction.
• Troubleshoot and resolve parts-related issues in a timely and professional manner.
• Maintain a clean, safe, and organized work area, complying with company safety policies.
• Perform cycle counts, stock checks, and participate in annual inventory counts.
• Assist with other related tasks as assigned by the Parts Manager or Service Department.

• Minimum 2 years of experience in parts sales, inventory management, or a similar role (preferably in the agricultural, industrial, or heavy equipment industry).
• Knowledge of parts counter operations, warehousing procedures, and vendor ordering systems.
• Proficiency in using ERP systems, inventory software, and Microsoft Office Suite.
• Strong mechanical aptitude and understanding of machinery or equipment components.
• Excellent customer service, communication, and problem-solving skills.
• Detail-oriented with strong organizational and time-management abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to work overtime or occasional weekends as required.

• Frequently required to stand, walk, and move throughout the parts department.
• Occasional lifting, carrying, or moving of parts and materials up to 50 lbs.
• Use of ladders, forklifts, and other material handling equipment may be required.
• Work performed primarily indoors in a parts counter environment with occasional outdoor exposure.
• Must adhere to all company safety policies and wear required personal protective equipment (PPE).

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, and vision.
• RRSP matching program.
• Ongoing training, development opportunities, and clear paths for career growth.
• A supportive, values-driven culture that prioritizes teamwork and community.

Hepson Equipment Inc. is an authorized Kubota, Claas, and JCB dealership in western Manitoba, plus…