Resident Care Manager; RCM; Part Time; PT; Hillcrest Place

Job Description:

This position is located in Brandon, Manitoba. Reporting to the Director of Care, the Resident Care Manager (RCM) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high‑performing team dedicated to delivering safe, high‑quality, and compassionate care to all residents. The RCM will engage with residents and families, promote a customer‑service philosophy, and continuously improve resident satisfaction to meet our mission of providing care wherever people call home.

• Advocate for resident safety and improve quality care.
• Attain high resident and family engagement measured through Experience Survey results, caring for each person as we would our own family.
• Consistently meet or exceed all quality and clinical indicators for residents.
• Foster an employee‑positive culture, driving higher employee engagement.
• Ensure adherence to all regulatory requirements, quality, and clinical program mandates.

• Manage — oversee assigned program areas, implementing programs per Extendicare’s Model of Care.
• Identify — risk and mitigation strategies, escalating and managing as appropriate.
• Comply — monitor and ensure compliance with all regulations, licensing, accreditation, and labor standards.
• Collabora Te — actively participate with the Director of Care and interdisciplinary team to optimize resident care.
• Quality — lead development, implementation, and oversight of quality improvement initiatives.
• Community Partnership — engage vendors and community health partners for resident care improvement.
• Cultivate — mentor and develop team members, identifying skill gaps and providing coaching.
• Values Alignment — uphold and promote the organization’s Mission, Vision, and Values concerning Ethics, Morality, and Integrity.
• Customer Service — accept and respond to feedback with acknowledgement and empathy.

• Minimum of 3 years as a Registered Nurse in long‑term care.
• At least 1 year of managerial or supervisory experience in a health care setting.
• Current and unrestricted registration/licensing as a Registered Nurse.
• Bachelor of Nursing preferred or Post‑secondary Diploma in Nursing.
• Current CPR certification.
• Demonstrated leadership, communication, and interpersonal skills.
• Experience with EHR systems, specifically Point Click Care and Point of Care.
• Proficiency in Microsoft Office Suite.
• Track record of leading quality improvement initiatives with positive resident outcomes.
• Team‑building and time‑management abilities.
• Strong clinical skills.
• Proficiency in a second language is an asset.
• Experience managing under a collective agreement in a unionized environment.

• Industry/Regulatory Knowledge
• Program Administration
• Customer Service
• Priority Management
• People Management
• Collaboration

• Strategic Development — understands the organization’s strategy and sets priorities.
• Self‑motivated and Results‑driven — owns responsibilities and drives results.
• Collaboration — inspires collaboration and influences others.
• Effective Communication — listens and communicates respectfully.
• Problem Solving — resolves issues proactively.
• Builds High‑Performing Teams — mentors, provides feedback, commits to learning.
• Data Analysis & Continuous Improvement — uses data to motivate improvements.

• Continuous mentorship, support for life‑long learning, and career‑growth opportunities.
• Opportunities for advancement within the organization.
• A rewarding experience that enriches your life and the lives of others.
• Employee Family Assistance Program.
• Robust benefits package.