Front End Supervisor

Heritage Co-op is inviting applications for a

For our Food Store located in Brandon, MB

Co-op is a different kind of business. As a co-operative, we believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.

With over 500 Team Members, Heritage Co-op serves communities of Brandon, Minnedosa, Wawanesa, Erickson, Rivers, Sandy Lake and Strathclair. Our locations include Gas Bars, Food Stores, Home Centres, Bulk Petroleum and Agro sites. To learn more about who we are and how you can help bring our brand to life, visit us itageco-op.crs .

The Front End Supervisor is responsible for assisting the Front End Manager with the day-to-day leadership of front-end operations within the food store, ensuring a positive customer experience, accurate cash handling, and efficient workflow. This position supervises front-end team members, supports training and scheduling, responds to customer concerns, and helps maintain compliance with Co-op policies, safety standards, and operational procedures.

The Front End Supervisor contributes to store performance by promoting service excellence, maintaining front-end presentation and cleanliness, supporting asset protection practices, and coordinating effectively with other departments to ensure a seamless shopping experience for members and customers.

• Supervise front-end team members, assign duties, monitor performance, and support training to ensure efficient checkout operations and strong customer service.
• Oversee cashiering standards, cash handling, till balancing, refunds, voids, and related front-end controls to maintain accuracy and minimize loss.
• Respond to customer inquiries, service issues, and escalated concerns in a prompt, professional manner while supporting a welcoming and member-focused store environment.
• Prepare schedules, coordinate staffing levels, support store opening and closing routines, and collaborate with store leadership to maintain service levels and operational readiness.
• Maintain front-end housekeeping, merchandising standards, promotional execution, and compliance with safety, policy, and loss prevention requirements.
• Perform other duties as assigned.
• Represent Co-op values and support its community-focused mission.

• Completion of Grade 12 or equivalent is required.
• Post‑secondary coursework in business, retail operations, or customer service is an asset.
• 2-3 years of progressively responsible retail experience, including cash handling and customer service responsibilities.
• Previous experience leading, coaching, or scheduling staff in a grocery, food, or retail environment is preferred.
• Working knowledge of point-of-sale systems, cash controls, and basic computer applications.
• Current food handling, WHMIS, or other store-required safety training is an asset.
• Must be available to work a variety of shifts, including evenings and weekends.

• Leadership & Team Development – to lead, mentor, and develop teams, including supervisory staff and department leaders. Managers must create a positive culture while driving accountability and performance.
• Communication & Interpersonal – to enable effective employee relations, vendor negotiations, community engagement, and customer interactions.
• Analytical & Problem Solving – to address issues and analyze sales trends, manage financial performance, and make data‑informed decisions related to pricing, merchandising, product selection, and staffing.
• Organizational and Multitasking – to manage multiple departments, shifting priorities, and fast‑paced operational changes.

A competitive Compensation and Benefit Package:
Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan, matched at 6% of salary.

At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as…