Deli Clerk

Heritage Co-op is inviting applications for a

The Deli Clerk is responsible for providing an exceptional level of customer service and maintaining a safe and efficient operation while adhering to all company policies, procedures, and standards. This includes preparing, packaging, pricing, and displaying deli products; maintaining food safety and sanitation standards; assisting customers with product selection; and ensuring department cleanliness and housekeeping standards.

• Provide exceptional customer service; assist customers with product selection, special orders, product knowledge, and inquiries; collaborate respectfully with Team Members to support a positive work environment and deliver a World Class Customer Experience.
• Prepare, slice, package, wrap, label, and price deli products including sandwiches, meats, cheeses, salads, hot foods, and ready-to-eat items while ensuring quality, freshness, and consistency standards are maintained.
• Merchandise deli products, stock and rotate inventory using first-in, first-out procedures; ensure products are properly faced, priced, signed, and presented according to Brand Standards.
• Maintain cleanliness of deli display cases, preparation areas, equipment, workstations, and storage areas; dispose of waste appropriately and follow sanitation schedules.
• Adhere to food safety, WHMIS, occupational health and safety, asset protection, and security procedures; monitor product freshness, product temperatures, and food handling practices to ensure compliance with all regulations.
• Assist with receiving, inspecting, storing, and rotating inventory; monitor stock levels and communicate inventory shortages or quality concerns to the Deli Manager.
• Operate cash registers, scales, and point-of-sale systems as required; process customer transactions accurately and efficiently.
• Support department operations through inventory counts, markdowns, shrink and spoilage control, and other duties assigned by the Deli Manager.

• Completion of high school is preferred.
• Previous customer service, retail, grocery, or food service experience is considered an asset.
• Experience handling food products or working in a customer-facing environment is preferred.
• Ability to work independently and as part of a team.
• Effective verbal and written communication skills.
• Food Safe Certification is considered an asset.
• Prior WHMIS training is an asset.
• Commitment to ongoing learning and development within the retail and food industry.
• Knowledge of food safety and sanitation practices is considered an asset.
• Retail deli environment requiring prolonged standing, walking, bending, lifting, carrying, and repetitive movements.
• Regular exposure to refrigerated environments, hot food preparation areas, and food service equipment.
• May be required to lift and carry items up to 20 kg. Requires use of all senses and adherence to food safety and workplace safety standards.
• Customer Focus: Provides exceptional customer service and builds positive customer relationships.
• Communicates Effectively: Shares information clearly, listens actively, and adapts communication style to diverse audiences.
• Collaborates: Works effectively with Team Members and contributes to shared goals and operational success.
• Values Differences: Demonstrates respect for diverse backgrounds, perspectives, and experiences.
• Drives Results: Completes assigned tasks efficiently, meets deadlines, maintains quality standards, and contributes to department success.
• Attention to Detail: Demonstrates accuracy in food preparation, labeling, pricing, and inventory management.
• Food Safety Awareness: Consistently follows food handling,…