Food Store Manager - Erickson Food Store

• Provide leadership and direction for all Food Store operations, ensuring safe, efficient, and compliant business practices.
• Oversee inventory management, purchasing, merchandising, pricing, product flow, and overall store presentation to maximize sales and profitability.
• Lead recruitment, onboarding, scheduling, coaching, performance management, and employee development initiatives while promoting a positive and engaged team culture.
• Monitor and manage financial performance, including budgeting, expense control, labour management, sales growth, and margin achievement.
• Ensure compliance with Food Safety, Occupational Health & Safety, Human Resources, and company policies and procedures.
• Deliver and promote exceptional customer service standards while resolving customer concerns in a timely and professional manner.
• Build and maintain positive relationships with employees, customers, vendors, members, and community stakeholders.
• Support the implementation of marketing programs, promotional events, loyalty initiatives, and community engagement activities.
• Maintain store assets, equipment, housekeeping standards, inspections, and asset protection programs.
• Analyze business performance and identify opportunities for operational improvements, increased efficiencies, and sales growth.

• High School Diploma is required.
• Post-secondary education in Business, Retail Management, Commerce, or a related field is considered an asset.
• Minimum of 3-6+ years of retail experience, preferably within a grocery or food retail environment.
• Previous leadership or supervisory experience is required.
• Experience with in the Co-op Retailing System is considered an asset.
• Demonstrated experience in merchandising, inventory management, purchasing, budgeting, pricing, and customer service.
• Experience ensuring compliance with Food Safety, Occupational Health & Safety, and Human Resources policies and procedures.
• Proven ability to deliver exceptional customer service and effectively resolve customer concerns.
• Experience building and maintaining vendor, customer, and community relationships.
• Experience supporting retail marketing initiatives, promotions, and loyalty programs.
• Familiarity with asset protection, maintenance planning, store inspections, and operational audits.
• Experience with recruitment, onboarding, performance management, employee development, and corrective action processes.
• Strong computer proficiency, including retail management and point-of-sale systems.

• Leadership & Team Development:
  Ability to lead, coach, mentor, and develop employees while fostering engagement, accountability, and high performance.
• Communication & Interpersonal
  
  Skills:
  
  Builds effective relationships with employees, customers, vendors, and community stakeholders.
• Analytical & Problem Solving:
  Uses operational and financial information to identify issues and implement effective solutions.
  
  Organizational & Multitasking
  
  Skills:
  
  Manages multiple priorities and operational demands in a fast-paced retail environment.
• Customer Service Orientation:
  Demonstrates a commitment to exceptional customer experiences and member satisfaction.
• Business Acumen & Financial Management:
  Understands financial reports, budgets, expense control, and profitability drivers.

• A Competitive Compensation and Benefit Package:
  Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
• Inclusive Work Environment:
  At Co-op, we embrace diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. We support an environment where all team members can bring their whole selves to work.
• Professional Development:
  We encourage team members to take advantage of training and learning opportunities that support professional growth and career advancement.
• Additional Offerings:
  Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), and a Team Member Fitness Rebate of up to $100 annually toward eligible health and wellness purchases.

Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned…